Oral-B Warranty: how it works and what it covers

If you have a problem with your Oral-B electric toothbrush or a question about the warranty, then do read on as this post contains all you should need to know about the guarantee and warranty period for Oral-B electric toothbrushes.

How can I get my Oral-B electric toothbrush serviced in the UK?

Oral-B electric toothbrushes are covered by a 2 year warranty as standard, but this is extended to 3 years if the electric toothbrush is registered here https://www.oral-b.com/registration/en-gb/product-registration-landing before the end of the 2 year period.

If your Oral-B electric toothbrush develops a fault within two or three year period of purchasing, it will be repaired or replaced free of charge under the terms of your warranty.

For In Warranty Service: Visit http://www.braunservice.co.uk/report-a-fault/ which is the online portal of Olympic, Braun/Oral-B’s Authorised Service & Repair Centre in the UK.

You will be guided through a step by step process on how to get your electric toothbrush serviced.

All products sent in for repair must be well packaged and sent in a box suitable to withstand normal freight and courier handling. It is recommended that your package is appropriately insured and shipped using a carrier who can provide tracking. Oral-B will cover all repair costs and return shipping to you.

Send My Brush For Repair

For Out of Warranty Service: You can still send your electric toothbrush to the service centre as they offer a free repair estimate service; based on which you may decide on the best course of action.

How long will the process take?

In both cases the Service & Repair Centre aims to process your returned product within 24 hours of receipt. Should they have any questions or if you are requesting an estimate they will be in touch, otherwise your electric toothbrush will be serviced, restored to full working order and returned to you.

How long is the Oral-B warranty?

The standard warranty is 2 years from the date of purchase.

There is the option of a free extended warranty, which will cover the brush for up to 3 years rather than 2, if the electric toothbrush is registered online before the end of the standard 2 year warranty period.

The guarantee commences from the date of purchase. Buy the brush on 1st February 2019, the warranty will be valid until 31st January 2021 or January 2022 if you register the brush online.

How do I register for the Oral-B extended warranty?

To gain an additional years warranty and extend the period from 2 to 3 years you must register your brush online.

To register your electric toothbrush visit https://www.oral-b.com/registration/en-gb/product-registration-landing.

You will be asked to provide your personal details and details of your brush, so make sure you have your electric toothbrush handy when registering along with your proof of purchase (receipt).

You will need to register your toothbrush within the first 2 years after purchasing your brush to benefit from the 1 year warranty extension. Once registered, general warranty terms and conditions will apply for the extended period.

Get My Free 1 Year Extended Warranty

My brush is not listed on the warranty registration page?

As new electric toothbrushes are launched, there can be a delay in the new brush being added to Oral-B’s online warranty registration page.

We wish this was not the case, but should this apply please allow a few weeks to pass and then attempt the process again to see if the registration pages have been updated. You can register for the third years warranty at any time within the standard 2 year warranty period.

If you brush has developed a fault and it is still not listed, head straight to http://www.braunservice.co.uk/report-a-fault/  and book it in for repair.

If you are still having issues and you wish to seek a resolution sooner, speak to Oral-B’s customer relations team on 0800 731 1792 (UK customers).

What is covered in the Oral-B warranty?

The warranty starts on the day of purchase and runs for 2 years (unless extended online here https://www.oral-b.com/registration/en-gb/product-registration-landing to 3 years).

If your Oral-B product is defective during the warranty period, Braun (the parent company to Oral-B) will repair or replace it free of charge.

Examples of what the warranty will cover, but not limited to are:

  • The brush no longer charging or holding charge
  • The battery life lasting less than the advertised time
  • The brush no longer switching on or off
  • The brush intermittently stops working
  • The brush speeds up and slows down for no reason

The warranty does not cover cosmetic damage such as scratches, or damage caused by:

  • Normal wear and tear
  • Accident, misuse, dirt or water
  • The product being tampered with
  • Improper use
  • Repairs carried out by agents not authorised by Oral-B/Braun
  • Failure to take proper care of the product, including recharging
  • The product being altered or used for commercial purposes

Is the warranty and repair process free?

If the fault with your electric toothbrush falls under the terms of the warranty and is within its warranty period, Oral-B will, for free of charge, repair any defects or replace the toothbrush.

If the brush is outside of warranty, it can be sent to the service centre for a free, no obligation estimate.

Where do I need to send it?

Olympic Shaver Centre Ltd
Units 19-20 Calverton Business Park
Hoyle Road, Calverton
Nottingham
NG14 7BZ

Will they collect the toothbrush?

No, it is your responsibility to return the brush to the address provided, using an appropriate shipping method.

How long will I be without a toothbrush?

As a general rule, the service centre aim to repair or replace the toothbrush within 24 hours of receipt.

The exact period of time you will be without an electric toothbrush will vary depending on the circumstances, time of year and shipping methods used.

Please take into consideration the postage time to and from the service centre.

For out of warranty claims, the process may take a little longer but is still dealt with swiftly.

Will they not just replace the toothbrush?

Whether Oral-B decide to repair or replace the toothbrush is dependent on the problem and their decision in each particular case, there is no guarantee that it will simply be swapped.

Do I need my receipt?

Retaining your receipt will be advantageous when it comes to booking your toothbrush in for any warranty repair, so it is worth keeping hold of.

However, it is not essential and often repairs will be carried out without providing this, but repairs required without proof of purchase are subject to inspection to confirm the age of the brush and whether it is within warranty.  The service centres decision is final unless you can provide evidence of the purchase date.

My electric toothbrush is outside of the warranty period can I get it repaired?

Yes.  You can send your brush in for repair outside of the 2 or 3 year warranty period.  You need to report the fault here http://www.braunservice.co.uk/report-a-fault/ and follow the on screen instructions.

Once with the service agent a a free repair estimate will be provided, usually within 24 hours and you can chose to proceed or not with this estimate.

How do I contact the service centre?

You can contact the authorised service centre in the UK on: 0115 965 7434

Who is the service centre?

The service of Braun/Oral-B products are completed by an allocated third party company for and on behalf of Braun.

Here in the UK that company is:

Olympic Shaver Centre Ltd
Units 19-20 Calverton Business Park
Hoyle Road, Calverton
Nottingham
NG14 7BZ

I am not in the UK, where and how to do I get my brush repaired?

If you are not a UK resident, but have an Oral-B electric toothbrush your brush will be subject to the same warranty conditions, but the service agent, the returns address and contact numbers will be different.

Visit: http://www.service.braun.com/index.asp?rg=&c=&l=

From here select the appropriate region and your country.

Once the page loads, look for the ‘Authorized Service Centre’ button/link.  Click this and then from the page select ‘Oral-B power Toothbrushes’ and select the various options on screen to find the appropriate service centre.

If you are struggling and need further assistance, contact the customer relations team for your country using the contact numbers provided later in this post.

Is the battery in my Oral-B electric toothbrush handle replaceable?

The battery inside  Oral-B electric toothbrush handles cannot be easily replaced and for that reason battery replacements for their rechargeable handles are not provided. The battery is incorporated into the electronics of the handle and the unit is sealed to prevent water getting into it.

Where can I buy Oral-B replacement chargers, brush heads and other parts?

You can buy Oral-B replacement chargers, brush heads and other parts and accessories directly from Oral-B Authorised Service & Repair Centre at http://www.braunservice.co.uk/braun-replacement-parts/

They stock all available spare parts and accessories for Oral-B/Braun products sold within the UK. Parts and accessories are all held as permanent stock lines and they offer a very efficient mail-order service. Common replacement parts include toothbrush heads, toothbrush bodies and chargers.

You can place orders online at www.shavers.co.uk/personal-care/oral-care.html

Or you can call them on:

UK: 0115 9657 447

Ireland: 0044 115 9657 447

If you are looking only for replacement brush heads, Amazon is also a great option, carrying a wide range at great prices with swift delivery. See the Oral-B brush head range on Amazon.

What is the full warranty wording?

The full and official wording of the Oral-B warranty is:

We grant 2 years guarantee on the product commencing on the date of purchase.

Within the guarantee period we will eliminate, free of charge, any defects in the appliance resulting from faults in materials or workmanship, either by repairing or replacing the complete appliance as we may choose.

This guarantee extends to every country where this appliance is supplied by Braun or its appointed distributor.

This guarantee does not cover: damage due to improper use, normal wear or use, especially regarding the brush heads, as well as defects that have a negligible effect on the value or operation of the appliance.

The guarantee becomes void if repairs are undertaken by unauthorised persons and if original Braun parts are not used.

To obtain service within the guarantee period, hand in or send the complete appliance with your sales receipt to an authorised Oral-B Braun Customer Service Centre.

This guarantee in no way affects your rights under statutory law.

Warranty replacement brush heads Oral-B warranty will be voided if electric rechargeable handle damage is found to be attributed to the use of non-Oral-B replacement brush heads.

Oral-B does not recommend the use of non Oral-B replacement brush heads.

Oral-B has no control over the quality of non Oral-B replacement brush heads. Therefore, we cannot ensure the cleaning performance of non-Oral-B replacement brush heads, as communicated with the electric rechargeable handle at time of initial purchase. Oral-B cannot ensure a good fit of non-Oral-B replacement brush heads. Oral-B cannot predict the long-term effect of non-Oral-B replacement brush heads on handle wear. All Oral-B replacement brush heads carry the Oral-B logo and meet Oral-B’s high quality standards.

Oral-B does not sell replacement brush heads or handle parts under any other brand name.

Oral-B Customer Relations contact numbers:

If you want further information and to ensure you are acting appropriately for peace of mind use one of the regional contact numbers provided to speak to a customer relations agent in your country.

DE/AT: 00 800 27 28 64 63

CH: 04 44 – 88 40 10

GB: 0 800 731 1792

IE: 1 800 509 448

FR: 0 800 944 803

BE: 0 800 14 592

LU: 800 21172

ES: 901 11 61 84

PT: 808 80 00 33

IT: 800 124 600

NL: 0800-4 45 53 88

DK: 70 15 00 13

NO: 22 63 00 93

SE: 020- 21 33 21

FI: 020 377 877

GR: 800 801 3457

***PLEASE NOTE: Electric Teeth is not affiliated with Oral-B directly.  The information is correct to our knowledge at the time of writing and provided in good faith.  It is subject to change at any time.Provided primarily for UK based Oral-B customers.***

Jon Love

About Jon Love

Jon is a leading voice on electric toothbrushes and has been quoted by mainstream media publications for his opinions and expertise.

Having handled & tested hundreds of products there really is very little he does not know about them.

Passionate about business and helping others, Jon has been involved in various online enterprises since the early 2000s.

After spending 12 years in consumer technology, it was in 2014 that he focused his attention on dental health, having experienced first-hand the challenge of choosing a new toothbrush.

Read More

Leave a comment or question

110 thoughts on “Oral-B Warranty: how it works and what it covers”

  1. Hi, I have Oral-B Stages Power Kids Electric Toothbrush – Star Wars. It is not listed and it needs to come back for repairs as less than 6 months old and now won’t charge. I have the proof of purchase. Can you please advise?

    Reply
  2. I have an oral b pro 2, 2000s. It is not listed and it needs to come back for repairs as less than 6 months old and now won’t charge. I have the receipt. Can you please advise?

    Reply
  3. I subsribed to this conversation sometime ago when I asked a question. Am revisiting to unsubscribe as I can’t see the option in the email. How can I unsubscribe?

    Reply
  4. Hi, we brought two oral-b toothbrushes
    We don’t have the receipt and we brought them in the last 6months. The battery seems to be very rubbish only last one or two brushes before dieing. We can’t remember the expect date when we brought it. But not happy both brushes don’t hold charge.

    Reply
    • Hi Samantha.

      Whilst the receipt would have been beneficial to get these repaired under warranty, it is not essential and often repairs will be carried out without providing this. However, repairs required without proof of purchase are subject to inspection to confirm the age of the brush and whether it is within warranty. The service centres decision is final unless you can provide evidence of the purchase date. There should be no issue if you purchased just 6 months or so ago.

      Visit http://www.braunservice.co.uk/report-a-fault/ which is the online portal of Olympic, Braun/Oral-B’s Authorised Service & Repair Centre in the UK.

      You will be guided through a step by step process on how to get your electric toothbrush serviced.

      All products sent in for repair must be well packaged and sent in a box suitable to withstand normal freight and courier handling. It is recommended that your package is appropriately insured and shipped using a carrier who can provide tracking. Oral-B will cover all repair costs and return shipping to you.

      Reply
  5. Hi

    For those expienceing “We’re sorry but we can’t accept your messages or personal information, because you do not meet our eligibility requirements” make sure you put the correct purchase date. I was inputting 02, 2017 and was getting the above, but thinking about it I bought it on 31st Jan, so tried again and it worked.

    Reply
  6. Did anyone find out the reason why people are getting the message ‘We’re sorry but we can’t accept your messages or personal information, because you do not meet our eligibility requirements? It seems to be happening a lot in the comments above.
    It wouldn’t be so bad if it gave a reason so you could correct whatever mistakes it thinks you have made.
    I just want to register for the 1 year Free Warranty, not the extended Warranty.
    There must be something wrong with Oral-B Register Web Site which is unusual if they want to sell extended warranty.

    Reply
    • It appears Stuart, that nobody has found out. We will look at posing the question to Oral-B. However it is difficult for us to send evidence of the issue as we have not experienced this ourselves.

      The warranty is free, they are not selling you anything.

      Reply
  7. I do have oral-b Teiumph professional care 5 modes toothbrush. It has also Bluetooth. Today morning it was fully charge, but in the evening battery was empty and Bluetooth light was blinking. Could you pls advise should I send it back for check under warranty? If yes where I should send it. I bought it December 2015.

    Reply
    • Ageta.

      Whilst this is very strange to be fully charged and then empty by the end of the day, perhaps it is worth leaving the brush in charge for 24 hours to see if this resolves the issue or it happens again.

      If it happens again then it would be worth sending in for inspection.

      Reply
      • Thank You, unfortunatelly I chceked and i bought it on 2014 not 2015 so warranty expired. I unplug charging port for 24h and it did not help. Now when I plug chartering port, toothbrush charge for 1 min, blue light blinks as normal but after 1 min it become very blur to later disappear completely. If I move toothbrush on port Bluetooth sign start blinking. Do you think I need to change battery?

        Reply
        • Hi Agata,

          Sorry to hear that the warranty has expired. I am no trained technician, tt is quite possibly the battery, but it could also be a loose or worn connection inside the brush that actually delivers the charge too the battery. These brushes are not designed to be opened and have parts replaced. It is possible but you need the right tools and parts Honestly, opting for a new brush might well be the answer here.

          Reply
  8. I have just bought an electric toothbrush for my 12 year old son and when I’ve tried to register it, exactly as I did for my own, it says I don’t meet the eligibility requirements. Why?

    Reply
    • Hi Michelle,

      Sorry to hear you are having problems.

      I would advise giving Oral-B customer services a ring to see if they can assist. We are not affiliated so do not know exactly why such a message would show. They can be contacted on:0800 783 7010 If you do find out why, it would be really useful if you could let us know as it could help us and others out in the future.

      Reply
  9. register your Electric Toothbrush
    Purchased a braun electric Toothbrush with option to extend guarantee a further year to 3 yrs, but when i log onto the web details provided it.
    This doesn’t work!

    (We’re sorry We’re sorry but we can’t accept your messages or personal information, because you do not meet our eligibility requirements.)

    Reply
    • Hi Colin,

      Sorry to hear you are having problems.

      If it is simply a case that you want to register the brush to benefit from the extended warranty, then I would advise giving Oral-B customer services a ring to see if they can assist. We are not affiliated so do not know exactly why such a message would show. They can be contacted on:0800 783 7010 If you do find out why, it would be really useful if you could let us know as it could help us and others out in the future.

      Reply
  10. Purchased Pro 2000 toothbrush and followed instructions to extend warranty to 3 years. Got nowhere, so looked as this site. Followed link very helpfully supplied, created a Profile, all working well, then went to register my purchase and still got the same message as previously:
    “WE’RE SORRY
    We’re sorry but we can’t accept your messages or personal information, because you do not meet our eligibility requirements.”
    Can anyone help please?

    Reply
    • Hi Diana.

      Sorry to hear you are having problems.

      If it is simply a case that you want to register the brush to benefit from the extended warranty, then I would advise giving Oral-B customer services a ring to see if they can assist. We are not affiliated so do not know exactly why such a message would show. They can be contacted on:0800 783 7010 If you do find out why, it would be really useful if you could let us know as it could help us and others out in the future.

      If you have an issue with the brush and are keen to get it repaired a bit quicker, then you can actually get away with not registering the brush and sending it to the service centre for inspection and repair.

      Visit http://www.braunservice.co.uk/report-a-fault/ which is the online portal of Olympic, Braun/Oral-B’s Authorised Service & Repair Centre in the UK.

      You will be guided through a step by step process on how to get your electric toothbrush serviced.

      Reply
  11. why? when i try to register my oral b pro 2000 FOR EXTRA WARRANTY,it wont let me, it says i am not allowed all i get is a message saying not able to accept messages or registration WHY DO YOU PUT A LEAFLET IN SAYING THAT YOU CAN WHEN IT WON,T LET ME, I WAS GOING TO GET MY HUSBAND ONE AS HIS DOSENT HOLD THE CHARGE NOW, BUT HOW CAN I WHEN I,M NOT SURE ABOUT MINE

    Reply
    • Hi Pat.

      Thanks for the comments. We appreciate your frustration, but we are not Oral-B.

      We are sure this can easily be resolved. You could contact Oral-B customer service on 0800 731 1792.

      However, registration is probably not essential. Often repairs will be carried out without this, but repairs required without proof of purchase/registration are subject to inspection to confirm the age of the brush and whether it is within warranty. The service centres decision is final unless you can provide evidence of the purchase date.

      Visit http://www.braunservice.co.uk/report-a-fault/ which is the online portal of Olympic, Braun/Oral-B’s Authorised Service & Repair Centre in the UK.

      You will be guided through a step by step process on how to get your electric toothbrush serviced.

      All products sent in for repair must be well packaged and sent in a box suitable to withstand normal freight and courier handling. It is recommended that your package is appropriately insured and shipped using a carrier who can provide tracking. Oral-B will cover all repair costs and return shipping to you.

      We hope this helps.

      Reply
  12. Purchased Oral B toothbrush with a leaflet offering free extra year’s warranty, but I am unable to register it at all. Just get message saying not able to accept messages or registration. Cannot find why, what a terrible service, I would not buy another.

    Reply
  13. Hi, I’ve always used these toothbrushes, I received this as a gift not even 2 years a go, I brush my teeth for 2 minutes twice a day, now, on a 2 day charge my brush only lasts 5 minutes? I have the box in the loft , but i am heavily pregnant and doubt i can squeeze into the loft hatch. any advice?

    Reply
    • If you can get hold of the original proof of purchase from the person who gave you the gift, that would be helpful, but not essential. You can still send it in for repair. The only thing is that without the proof of purchase, it needs to be assessed.

      Visit http://www.braunservice.co.uk/report-a-fault/ which is the online portal of Olympic, Braun/Oral-B’s Authorised Service & Repair Centre in the UK.

      You will be guided through a step by step process on how to get your electric toothbrush serviced.

      All products sent in for repair must be well packaged and sent in a box suitable to withstand normal freight and courier handling. It is recommended that your package is appropriately insured and shipped using a carrier who can provide tracking. Oral-B will cover all repair costs and return shipping to you.

      Reply
  14. Hello

    I am on my third oral B toothbrush. As with the others, the battery life has become unbearable after around 18 months of use. With my previous two I have had them replaced under warranty.

    With this brush I applied for extended warranty, so I still have 18 months cover. If I send it off for assessment and it is replaced would the remaining warranty apply to the new brush?

    Reply
    • Hi Michelle.

      Sorry to hear about the problems you have been having with the brush, it sounds like you are not having much luck, if this is the 3rd brush to fail for the same reason.

      However, yes, if repaired under warranty it will still be valid until the end of the 3 year period. In theory, whilst it should never happen, you could have a brush repaired every month over the 3 year warranty at no cost to you.

      Reply
  15. Hi

    I bought a Braun toothbrush and the charger has stopped working. I have just found the receipt and I bought it on 24th Sept 2014, and it looks like I am 3 weeks over the warranty period ;(, which is dissapointing as I have been looking for the receipt for a month, and only to find it and I am just over the warranty period ;(

    Is there anything you can do please.

    Reply
    • Hi Mandy,

      We are sorry to hear this. We here at Electric Teeth are unable to do anything but try calling Olympic Service Centre who carry out warranty repairs on behalf of Oral-B and see if they can sort something for you: 01159657444

      Reply
  16. I do not have a way of contacting the company over the phone as I am deployed to Afghanistan but my toothbrush isn’t working at all anymore. I can send it to an address for a possible replacement or to fix the one I currently have – can someone please advise? Thank you.

    Reply
  17. Hi

    I have a Oral B Braun Electric Toothbrush. Unfortunately, the charge barely lasts 2 uses now. Eg it will last two uses on a full charge of around 5 minutes each use. The toothbrush is meant to have a Lithium Ion Battery in and therefore, this isn’t great. Would this be covered under warranty as the toothbrush is quite costly and is less then a year old. I have three years warranty with this item too.

    Reply
    • Hi Erin, you should be able to call Oral B on 0800 783 7010 to speak to them about getting the brush fixed. The warranty should be valid until Christmas 2016.

      Reply
    • Hi Samuel. Are you trying to find the model of the brush? It normally says it quite clearly on the front.

      If you can’t find it, perhaps we can help if you describe how it looks.

      Reply
  18. After only a few months, (regular, twice a day use) my brush seems to be faulty. It flashes red only a day after a full recharge. I am sending it back under warranty for a check. Should I send the charging dock back too or just the brush. Bit disappointed I am having issues so early on as well.

    Reply
  19. I have brought about 5 of these braun oral b rotary tooth brushes in the last few years,all have packed up or dont hold a charge.
    these are for my wife my wifes current one has done the same not a year old adult use only by herself.
    I use an older model oral b sonic but with the traditional head, a bit more work moving it around my mouth.
    I’m happy had it for 3+ years no problems,have been told by oral b braun customer services ,they no longer produce this model is it because it goes on an on. so it’ll be a panasonic for me when mine packs up , shame i’ve been an oral b braun customer for 36 years .

    Reply
    • Hi Brian. Shame you feel the need to move but if the product is not lasting that is understandable. Generally speaking the current models tend to be reliable. Do let us know your thoughts on your new brush when you go for it.

      Reply
      • Hi Jon i currently use the now discontinued oral b pulsonic.
        i’m very happy with it but have been told , they no longer produce this model as its the type of traditional head i like that’s the only reason i’d go elsewhere.

        regards Brian

        Reply
  20. I have just tried to register for an extended warranty on my Oral B 600 toothbrush but at the very end I get the message “We’re sorry we can’t accept your messages or personal information,because you do not meet our eligibility requirements”.

    Reply
  21. Bought my Truimph professional on the 27/02/2015. From clicks. Monday whilst I was brushing it just stopped an doesn’t want to switch on again. How do I get it repaired. I stay in South Africa. Does it get replaced or what?

    Reply
    • Hi Angelique,

      We are unable to confirm the process Oral-B use in different parts of the world, but their local support team will be able to advise. You can try calling them on 0860 112 188 and they should be able to advise and assist you.

      Hopefully this helps.

      Reply
  22. A few months back I purchased the Oral-B Vitality electric toothbrush. I have noticed that despite proper charging,the brush speeds up slows down and sometimes doesn’t work.
    Kindly provide assistance.

    Reply
    • Hi Syeda,

      Sorry to hear your Vitality toothbrush is not working correctly.

      Best to get in touch with Oral-B on their support line. You can call them if you are in the UK on 0800 783 7010.

      Hopefully they can get the brush booked in and fixed for you.

      Reply
  23. Hi Jon,

    Could you please help me with registration of my new toothbrush. We got oral b 9000 toothbrush but when we tried to register it and choose the product, the latest version of toothbrushes was 6000. What should we do? The list does not contain what we need.

    Regards Margarita

    Reply
    • Hi Margarita,

      Thanks for the comment.

      I have just gone to register the same brush and I can see it is not yet showing on the list on the Oral-B registration page. This is disappointing.

      I personally am unable to get this added, but will feed this back to Oral-B. I am sure it is on their list of things to do.

      My recommendation would be to either hold fire and check back in a couple of weeks, or if you wish try contacting them on the warranty/support line 0800 783 7010 to see if they can register it.

      What do you think of the brush? Would you agree with the conclusion we have come to in our review here?

      Reply
  24. Registered my toothbrush about 2 years ago, now it stopped working. Tried to log in and the website says “The email and password combination you entered is incorrect”.
    Looks like it a time to buy a new toothbrush…

    Reply
    • Hi Marcin.

      Sorry to hear that. Do you have a copy of the email that would have been sent that confirms your toothbrush was registered? You could always try calling Oral-B to see if it can still be handled under warranty.

      Reply
    • If you have bought the brush 2nd had the you technically don’t have a warranty. If you have bought it brand new from a company who sells products them rather than an individual will likely still have a warranty. You should be able to register online with Oral-B.

      Reply
    • Evelyn, you should have received an email that you can print for your records as proof of registration if that is what you require.

      Reply
    • Oral-B’s telephone number for warranty issues is: 0800 783 7010 – You will need to call them and discuss the returns options.

      Reply
    • We have not added you to any mailing lists Jim. Are you getting an email when anyone leaves a comment on our post about Oral-B warranty?

      If so you must have ticked the box to be notified of follow up comments. No worries though. Go here: https://www.electricteeth.co.uk/comment-subscriptions/ and you can select those you wish to be removed from and then click delete. That should solve it for you.

      Reply
  25. My Oral b Pro 2000, intermitantly stops working without warning light to recharge coming on, when I charge it . it works for a few days,possibly up to 5 days.then needs recharging again. Warning light then works for a while.

    I have bought a new one and registered it today. Charging at present… and do not want to be without.
    I have now found my original registration that says it’s covered until July 2017. Bought on Amazon Order date 23/july 2014 What should I do next?

    Reply
    • We suggest get the original one repaired under warranty whilst you can. Then you have 2. You could keep it or pass it onto someone.

      Reply
  26. Hi
    I got a oral b 4000 after 3 months it fell off 1m surface did not work afterwards. My daughter now had princess oral b toothbrush 6 weeks and dropped it from her hand. She is 4 so max 70cm drop.
    Do these class as from height. Do you think warranty would cover them?

    Reply
    • These are very subjective. I and many others would like for them to be covered under warranty and would survive falls like this but the reality is there is no way of proving how far the brush fell from and protecting them from all impacts. Whilst you can ask, I suspect it will not be covered.

      I know personally I have dropped my brush before from heights over 1m onto tiles and it has survived.

      Reply
  27. I bought my daughter a princess disney oral B electronic toothbrush but whenever she uses it her tougue is bleeding (a few times used so far and reluctantly use it again as it hurts she said). probably there is some cosmetic problem around head part? this kind of matter is covered under warranty?

    Reply
    • Esther.

      O dear this does not sound good. It is difficult to say without assessing the brush. If there is a clear fault with it or the brush head then it is quite likely that it will be covered.

      Have you taken a good look at the brush head? Are there any sharp bits that could be causing a cut?

      Best to speak to Oral-B directly to see what they have to say.

      Reply
  28. Hi,

    I have had my Oral B Smart Series 6000 for nearly 4 years now so I’m aware it won’t be under warranty. It has however stopped working – I have tried buying another charger but it seems its a fault with the toothbrush itself. How much will it cost to have it looked at and repaired?

    Thank you

    Reply
    • Hi Vicky,

      Thanks for commenting. The honest answer is we do not know the cost as it will depend on the fault. We would have thought that it would likely be considered uneconomical to repair it at this time given the price of the new brush against the cost of parts and labour. That said, it is worth calling Oral-B on 0800 783 7010 to get confirmation of this.

      Let us know how you get on.

      Reply
  29. I had an electric toothbrush, after a few months, the handle rubber bit started having mould grow on it, but oral b said its my fault and wouldn’t do anything about it. so end up getting a new toothbrush.

    Reply
  30. I bought another tooth brush for my Dad but when i tried to register to get a rebate you will not let me submit for a refund? Why should I refer your product?

    Reply
    • Hi James. We are not Oral-B, but we can certainly try to help.

      You mention rebate and refund, both are different. What exactly you are trying to achieve?

      If it is returning for a refund you normally have to go back through the retailer you bought it from.

      There is a 30 day money back/test period offered by Oral-B, which is handled differently.

      Or do you have a brush that has stopped working during the warranty period?

      Reply
  31. Hi.
    I recently bought some new heads via Amazon and they appear to be genuine in the correct Oral B packaging etc, but after 2 weeks the first head seemed to open up slightly where the hole for the little Spring is. This resulted in me catching my lip two or three times where I received a slight cut .. I threw the first one away, thinking it may just be a bad one. I replaced it with another from the four pack and again it was fine for two or three weeks but then the same has happened again. Has anyone else mentioned this type of problem?

    Reply
    • I purchased mine from Woolworths a 2 pack i gave other one to my husband i just put mine on yesterday used it twice and than this afternoon unfortunately while i was brushing my new head snapped in my mouth cutting me in numerous places ive tried calling oral b no answer after 26 minutes tried emailing link is down how has ur progress been

      Reply
      • Hi Annette.

        I am very sorry to hear this. I hope you are ok now.

        When I have had to speak to Oral-B their support has been very good. Perhaps you may wish to try emailing [email protected] to see if they can help.

        I imagine if you still have the receipt and packaging that would be helpful.

        Reply
  32. I have gone on line to register my product for the extended warranty however when I go to the link to print the extended warranty page the link is broken.

    Reply
  33. I only have the page which states ‘your warranty has been extended and will expire 12/[email protected]

    My toothbrush stops immediately with no red warning light any more. Is this covered by the guarantee and what do I do next ?

    Reply
  34. I have got 2 Braun rechargeable toothbrushes ones mine, ones my husbands, both are now requiring recharging after 2 days of using, we both brush twice a day, anyone else have this problem ? Toothbrushes are only approx just over a year old. Previous Braun lasted a lot longer

    Reply
    • Julie, that is quite odd. We would suggest getting them looked at under warranty. You can thankfully share a brush whilst each one is away for repair.

      Reply
      • Hi Jon. just purchased 2 Oral B Vitality toothbrushes and both stopped with less than 10 minutes use. this appears top be more common than you state.

        I want a refund and I cannot get a refund for 2 x faulty products returned in the first week to place of purchase. The store contacted Oral B and I was offered a return for service option.

        I want a refund. Please respond.

        Reply
        • Hi.

          We are not Oral-B nor directly associated with them.

          I empathise with your position and do hope we can advise how to get a resolution.

          If both have failed within such a short space of time, the retailer you purchased them from has a level of responsibility, assuming they were sold as new products. How long ago did you actually purchase them?

          Where did you buy them from and why will they not replace or refund for you?

          Under the warranty conditions repair is usually the route to go. However in light of the circumstances speaking to Oral-B customer relations directly might be an option. Am I correct in thinking you are in Australia?

          Reply
      • Hi Jon I bought the Oral B 2500 electric toothbrush from Asda it’s not even been 3 months yet and the brush is making a weird noise when i try to brush my teeth could the brush be faulty? Also, on the oral b box it says once fully charged the brush can be used for 7 days twice a day but my toothbrush battery only lasts 2 to 3 days why is that?

        Reply
        • Hi Shekha. Sorry to hear that you are having both poor battery life and it is making a weird noise. The two may well be linked.

          It should last 7 days, with 2 cleans per day; assuming each clean is for 2 minutes. Are you sure the battery is fully charged? If you are I would get it booked in for repair stating the two faults, the battery and the noise and they should both be repaired.

          Reply
    • I ‘ve got exactly the same problem: have to charge Oral B every 2 days. I have much older toothbrush sonicare and it will last for longer than a week without any recharging. I will never buy Oral B again

      Reply
      • Yes, I had the same problem. I previous used the Phillips sonicare. My dentist recommended the Oral B 5000 to me. I purchase the toothbrush through his office. The first thing I noticed was the loss of charge after 2-3 days. I knew my sonicare was good for almost 2 weeks. However I just charged the oral b more often. After 3 months I placed on the charger and when it was “charged” I tried to use it and it would not work although all the lights were lit on the brush. I just got off the phone with CustomerCare and I have to mail the toothbrush to a service center in New York. I person find this unacceptable. Knowing what I know now I would have never purchased this toothbrush through a 3rd party. Had I purchased it at a bed bath and beyond I would have returned it the day it went dead to the store and walked away with a new brush. This had taught me a lesson. No matter how good the brush is supposed to be, this kind of customer service is unacceptable.

        Reply
    • Yes, I had the same problem. I previous used the Phillips sonicare. My dentist recommended the Oral B 5000 to me. I purchase the toothbrush through his office. The first thing I noticed was the loss of charge after 2-3 days. I knew my sonicare was good for almost 2 weeks. However I just charged the oral b more often. After 3 months I placed on the charger and when it was “charged” I tried to use it and it would not work although all the lights were lit on the brush. I just got off the phone with CustomerCare and I have to mail the toothbrush to a service center in New York. I person find this unacceptable. Knowing what I know now I would have never purchased this toothbrush through a 3rd party. Had I purchased it at a bed bath and beyond I would have returned it the day it went dead to the store and walked away with a new brush. This had taught me a lesson. No matter how good the brush is supposed to be, this kind of customer service is unacceptable.

      Reply
  35. Purchased a braun blutooth electric brush with option to extend guarantee a further year to 3 yrs, but when i log onto the web details provided it doesnt give u that option living in the uk??????????

    Not much use!

    Reply
Leave a comment